Frequently Asked Questions
- Customization – We care about putting the correct size and style on your home
- Quality –Bevolo Lanterns are lifetime fixtures and will be the last you will ever have to buy
- Beauty – Bevolo Lanterns only increase in beauty as the copper ages
- Continuity – We never discontinue a style of light
- Riveted – Aviation technology is the root of our hand riveted lights’ strength
- Sustainable – The purest copper has a projected life of 300 years
- Efficiency – Our lights feature the most energy efficient burner in the world
- Longevity - Lifetime burners and secondary baffling systems ensure operability in any climate/environment
- Locally Made – We are proud to be not only American made, but Louisiana made in Orleans, Jefferson and St. Tammany Parishes!
Will you send me a catalog?
To request a catalog, please email us through our contact page or call (504) 522-9485.
Can Bevolo assist me in selecting my fixtures?
Yes, we offer a free design service. Send us your plans, elevations or photo of the area you are looking to address and we will put together a free lighting analysis telling you the proper size and style light that best complements the area. You will also receive photos, schematics, installation instructions and even utility locations if needed.
Which location should I visit?
Located in the heart of the French Quarter, Bevolo’s sales staff is ready to help with your lighting needs. Come visit one of our 3 locations at 521 Conti Street, 316 Royal Street or 318 Royal Street. All three locations have experienced lighting designers and samples of our gas and electric lights for your design service needs. 318 Royal street showcases the Bevolo Collection, which includes our copper lights, interior collection and patio/courtyard collection. 316 Royal is the Bevolo Gas Light Museum where one of our workshops is located for you to view the craftsmen hand making the copper lights. We also have a location located off Hwy. 59 in Mandeville, LA. Click here for maps and contact information for each location.
Do you ship?
Yes, we ship all over the world. A shipping quote will be provided when ordering.
What are the fixtures made of? Are there any other finishes?
All of our fixtures are hand-crafted of the highest quality of copper and brass parts. There is no finish on our fixtures. When you place a finish on a fixture and expose it to the elements of the environment, that finish is going to peel off. All fixtures start out as raw copper. Once the lantern is hand riveted together, we oxidize it, which ages it about 10-15 years to an antique copper. It is a bronze color. We do offer a dark oxidation, which will additionally age the copper to a deep brown. We recommend the standard oxidation because it allows the fixture to age gracefully and naturally with your home. Contact our sales team for a photo of the differences in the two oxidations.
What is the current lead time? Can I get my lights expedited?
Please call (504) 522-9485 or email email@example.com for the current lead time. We do offer rush orders for a 25% rush fee (pre shipping/tax), which will place your order ahead of others to have them ready for you in one to two weeks.
What if I live in a high wind area?
Bevolo fixtures are designed to hold up to normal wind conditions, but in areas with excessive winds, such as the Bahamas, Texas, Oklahoma and coastal areas etc, further measures can be taken. Bevolo offers a wind baffle which is a discrete secondary wind blocker that easily attaches to the gas jet assembly. This can be added when placing your order; it is also something that can be installed relatively easily in the field. The piece itself is made out of borosilicate glass that holds up very well to heat. For images or installation instruction please call (504) 522-9485 or email firstname.lastname@example.org.
Flame Blowing out:
Bevolo Gas & Electric Lights takes tremendous pride in crafting copper fixtures that last a lifetime. Great care is taken to ensure the gas flame does not blow out. Occasionally, under rare or extreme circumstances the problem may be caused by several things:
- Ensure the glass panes are snug and tight against the light frame, by pressing the small copper tabs firmly (like the back of a picture frame). The glass can shift during installation and/or shipping, and this can cause air drafts within the light. Please check for discreet cracks in the glass (these can be hard to notice) while you are tightening the glass. **NOTE: Majority of the time glass is the cause.
- For smaller lanterns, the flame height should be approximately 1.5 inch to 2 inches tall. 2 to 2.5 inches for larger lights. Flames that are too big or small can lead to blow out issues.
- Try placing pennies over every other ventilation hole in the bottom of the lantern to reduce air flow within the lantern.
- If the problems persist, please snap a picture of the installation and forward to us via email (email@example.com) for further evaluation.
Bevolo also offers a wind baffle that can be installed easily on the burner tip to protect the flame from blowing out in high or unique wind situations. The cost of a wind baffle is $75.
Should I use an electronic igniter to turn my gas lights on and off?
Although Bevolo offers the best electronic igniter in the industry, it may not be the most cost effective decision. Electronic igniters require a metal gas tip which burns approximately 2400 BTU/hour. While our patented gas assembly uses a proprietary porcelain tip, which burns more efficiently at 800-1200 BTU/hour. Therefore, the electronic igniter is actually burning two to three times as much gas per hour as our normal gas jet. If you only burned/used the electronic igniter light at night (12 hours per day), the monthly gas costs may be comparable.
Another important point to note is that putting electronic components near an open flame and exposed to outside elements will eventually lead to corrosion, maintenance, and potentially failure. The manufacturer’s warranty of the electronic igniter is 1 year. There are some instances where electronic igniters can be advantageous to your situation. Please contact a Bevolo Lighting Designer for further details.
Can you create a custom lantern?
Bevolo has over 500 lighting and bracket combinations and many of these are custom fixtures. For any custom request, we require elevations or photos as well as a drawing of the custom fixture including dimensions. This can be submitted to Bevolo through a sales representative. You can call (504) 522-9485 for a sales representative.
Energy Star Compliant & Title 24:
The California Energy Code, or Title 24, Part 6 of the California Code of Regulations, also titled TheEnergy Efficiency Standards for Residential and Nonresidential Buildings, was established in 1978 to reduce California's energy consumption. It is an energy initiative that the state passed which has banned incandescent bulbs. In order to keep people from using incandescent bulbs, the code requires a special socket that does not accept standard bulbs. Bevolo offers Energy Star compliant base and light bulbs. Please contact (504) 522-9485 or firstname.lastname@example.org for further information.
Are Bevolo fixtures approved for Canada?
Yes, Bevolo fixtures are approved for Canada. As of 2010, Canada requires that all exterior fixtures meet their CSA code and requirements. French ETL and warning stickers along with instructions accompany the fixture as well as the Canadian ETL sticker.
Are Bevolo fixtures approved for use in Massachusetts?
Yes, Bevolo lights are specifically approved for Massachusetts.
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